The NHCC continues to be corporate America's partner and resource on effectively maximizing the diversity and inclusion of Hispanic talent.
Director - Corporate P&C Underwriting
State Farm Insurance
Participant in Classs of 2011
I am currently Director – Personal Lines Fire, in Corporate P&C Underwriting. Prior to
arriving in Bloomington in May 2006, I was an Auto Claim Manager in Austin Texas. I
joined State Farm in 1984 as a Personal Lines Underwriter in Wayne, N.J. After a series of
promotions, I had the opportunity to move to Ballston Spa, N.Y. as an Underwriting
Supervisor in 1991, where I supervised the planning and training of all new Personal Lines
employees at the new North Atlantic Regional Office. In 1995, I was promoted to Personal
Lines Operations Superintendent in Newark, OH, eventually becoming Commercial Fire
Operations Superintendent several years later.
I was born in Havana, Cuba, and grew up in the New York City/New Jersey area. I
graduated with a BA from Rutgers University, and an MA from the State University of
New York at Binghamton. I have been married for 24 years and have three daughters
ages 16 18, and 20. Outside of work, I enjoy spending time with my family, reading,
traveling, and volunteering with Junior Achievement.
Date Location Position
5/06 – Present Corporate Office Director - P&C Underwriting
3/02-5/06 Austin, Texas O.C. Auto Claim Manger
5/01-3/02 South Texas RO Assistant Division Manager-Auto Claims
8/99-12/00 Ohio R.O. Emerging Markets Coordinator
7/99-4/01 Ohio R.O. Underwriting/Operations Superintendent CL
1/95-7/99 Ohio R.O. Underwriting/Operations Superintendent PL
3/91-1/95 North Atlantic R.O. PL Underwriting Supervisor
1/87-3/91 Northeastern R.O. Fire Service Supervisor I-IV
11/84-1/87 Northeastern R.O Personal Lines Fire Underwriter
9/83-10/84 Newark, NJ Community Planner- County of Essex, NJ
SUNY at Binghamton, MA, Urban Planning
Rutgers University, BA, Urban Planning
Burson-Marsteller Media Training Program
I was invigorated and inspired by my peers and instructors. It was great to see and interact with such
motivated and aspiring Hispanic leaders.
I greatly enjoyed Phase 2 of the NHCC Corporate Executive Development Program. The focus on maximizing the
performance of diverse teams and enhancing personal effectiveness was very relevant for me. The lectures,
reading assignments and hands‐on experiences provided valuable strategies and useful tactics that will enhance
my coaching and mentoring skills. As a leader, I’m always seeking ways to improve employee engagement
through more purposeful and meaningful interactions with co‐workers and direct reports. This session has armed
me with the tools and information necessary to be a more effective leader. I look forward to practicing what I’ve
learned and sharing the information with others.
There were several key take-a way’s for me: Kimberly Davis’ presentation on executive presence and mindset was
very engaging and worthwhile. The material she covered was very timely and relevant, and I especially enjoyed
her feedback as a result of the “mini” presentations we all made. I wish she could have spent more time with us,
and perhaps even provided some additional individual coaching. Navigating the Corporate Culture was useful and
interesting, and I especially liked hearing about some of the cultural differences in each of our large corporations.
The driving organizational change session provided some new ideas and materials to help us lead change in our
organizations. I am very familiar with the ADKAR method for leading change, so it was useful to hear other
perspectives described by Patti Johnson. Finally, the discussions on networking and building social capital seemed
to be somewhat intuitive, but they provided good reinforcement about the importance of networking in
developing individual influence, power, and impacting our career progression.
Overall viewpoint on the educational experience as well as how the knowledge and applied skills gained will equip
you for career success:
The information and skills developed during this session has provided me with a valuable foundation to help lead
others through change and to better navigate the organizational culture. Similar to the earlier two phases, what
makes this experience different than other training I’ve had in the past is the focus on how our Hispanic culture
influences us, and how it influences the way others see us.